TERMS & CONDITIONS
These Terms and Conditions apply to your use of the Numa Estilo website and to any orders placed through our online store.
General Terms & Conditions
About us
This website is operated by Numa Estilo Ltd.
Business address:
Numa Estilo Ltd
Office 13238
182-184 High Street North
East Ham
London
E6 2JA
United Kingdom
Email: info@numaestilo.co.uk
Website: www.numaestilo.com
In these Terms, “we”, “us” and “our” refer to Numa Estilo Ltd. “You” and “your” refer to the person using our website or placing an order with us.
About Numa Estilo
Numa Estilo is an online store offering jewellery, poetry-led goods, printed products, cards, accessories, gifting items, and related products.
Our products may include, but are not limited to:
- Jewellery
- Gemstone jewellery
- Pearl jewellery
- Poetry prints
- Books and booklets
- Cards and reflective products
- Gift items
- Accessories
- Limited-edition or seasonal products
We may add, remove, update, or discontinue products at any time.
Who our website is for
Our website is operated from the United Kingdom.
We currently sell to customers in the United Kingdom and to any non-EU countries or regions made available at checkout.
We do not currently accept orders from countries within the European Union. If this changes, our delivery, returns, and legal information will be updated accordingly.
You must be at least 18 years old to place an order through our website, or have permission from a parent or legal guardian.
Our products are not intended for babies or young children.
Use of our website
You agree to use our website only for lawful purposes.
You must not:
- Misuse our website
- Attempt to interfere with the security or proper functioning of the website
- Use automated systems, bots, scrapers, or similar tools to collect data from our website without permission
- Copy, reproduce, or use our website content for commercial purposes without our written consent
- Upload or transmit viruses, harmful code, or anything that may damage the website
- Use our website in a way that breaches any applicable law or regulation
- Attempt to access accounts, systems, or areas of the website that you are not authorised to access
- Use our website or content to compete with us or imitate our products, branding, writing, photography, product descriptions, or designs
We may restrict, suspend, or terminate access to our website if we believe these Terms have been breached.
Our Products
Product information
We take reasonable care to ensure that product descriptions, prices, images, measurements, materials, and availability are accurate.
However, product images and descriptions are provided as a guide. Colours may appear differently depending on your screen, device settings, lighting, or photography conditions.
Measurements are approximate and may vary slightly.
We may correct errors, update product information, change prices, or amend availability at any time.
Natural materials, gemstones and pearls
Some of our products may include natural materials such as gemstones, pearls, shells, or natural stones.
Natural materials can vary in colour, tone, pattern, texture, shape, size, surface finish, and inclusions. These natural variations are part of the character of the material and are not usually considered faults.
Where a product includes natural gemstones or pearls, the item you receive may not be identical to the product image, although we will take reasonable care to ensure it is consistent with the product description.
Gemstone meanings and symbolic descriptions
Any gemstone meanings, symbolic descriptions, emotional associations, or reflective language used on our website are provided for storytelling, creative, and general interest purposes only.
They are not medical, therapeutic, spiritual, psychological, or professional advice.
You should not rely on gemstone descriptions as a substitute for medical, mental health, legal, financial, or other professional advice.
Jewellery care
Jewellery should be handled with care.
Unless stated otherwise, we recommend that you:
- Avoid wearing jewellery in water
- Remove jewellery before showering, swimming, exercising, or sleeping
- Avoid contact with perfume, lotions, oils, chemicals, cleaning products, and excessive moisture
- Store jewellery separately in a dry place
- Use appropriate care for sterling silver, plated jewellery, gemstones, pearls, and delicate materials
Tarnishing, fading, plating wear, surface changes, or general wear may happen naturally over time depending on use, skin chemistry, storage, and care.
Damage caused by misuse, accidental damage, improper storage, exposure to water or chemicals, impact, pulling, bending, or failure to follow care guidance is not considered a manufacturing fault.
Prices, Payment & Promotions
Prices and payment
Our base currency is pounds sterling (£ GBP).
Depending on your location or website settings, prices may also be displayed in another currency for your convenience. Where prices are shown in another currency, they may be converted using exchange rates set by our website platform, payment provider, or currency conversion system.
The final price, delivery cost, and any applicable charges will be shown at checkout before you place your order.
Prices may change at any time without notice, but changes will not affect orders that we have already accepted.
We are not responsible for any currency conversion fees, foreign transaction fees, exchange rate differences, or charges applied by your bank, card provider, or payment provider.
We must receive full payment before your order is accepted and dispatched.
If there is a pricing error, product description error, stock error, payment issue, currency conversion error, or technical issue, we may cancel or refuse the order. If payment has already been taken, we will refund you.
Taxes, customs and import charges
For orders delivered outside the United Kingdom, your order may be subject to customs duties, import taxes, handling fees, or other charges when it reaches the destination country.
These charges are not controlled by us and are your responsibility unless stated otherwise at checkout.
You are responsible for checking any import rules, duties, taxes, or restrictions that may apply in your country before placing an order.
If you refuse to pay customs, duties, taxes, or import charges and the parcel is returned to us, we may deduct any return costs, charges, or unrecoverable delivery costs from any refund due.
Discount codes and promotions
Discount codes, promotions, offers, or sale prices may be subject to additional terms.
Unless stated otherwise:
- Discount codes cannot be applied retrospectively
- Discount codes cannot always be combined
- Discount codes may exclude certain products, collections, gift cards, custom orders, sale items, or delivery charges
- Promotions may be changed, withdrawn, or ended at any time
- Promotional offers are subject to availability
If a promotion has been applied incorrectly because of a technical error or misuse, we reserve the right to cancel the order or request the correct payment before dispatch.
Orders & Delivery
Orders and order acceptance
After placing an order, you may receive an order confirmation email. This confirms that we have received your order, but it does not mean that your order has been accepted.
Your order is accepted when we dispatch your item or send you a dispatch confirmation email.
We may refuse or cancel an order before acceptance for reasons including, but not limited to:
- The item is out of stock
- Payment cannot be authorised
- We suspect fraud or misuse
- There is a pricing or product description error
- There is a system or technical error
- We are unable to deliver to the address provided
- The order appears to be placed by a reseller, dealer, distributor, or bulk buyer without our permission
- The order breaches these Terms
If we cancel an order after payment has been taken, we will refund you.
Adding an item to your basket does not reserve the item.
Product availability
Some of our products may be released in limited quantities.
We do not guarantee that any product will remain available.
We may limit quantities purchased per customer, household, billing address, delivery address, payment method, or account.
We may cancel or refuse orders that appear to be placed for resale, bulk buying, misuse, or commercial purposes without our permission.
Cancelling an order before dispatch
If you wish to cancel an order, please contact us as soon as possible at info@numaestilo.co.uk.
If your order has not yet been dispatched, we may be able to cancel it and issue a refund.
If your order has already been dispatched, you will need to follow our returns process, unless the item is non-returnable under these Terms.
Delivery
Delivery options and estimated delivery times will be shown at checkout where available.
Delivery times are estimates only and are not guaranteed. Delays may occur due to postal services, courier issues, busy periods, weather, strikes, customs processes, or other circumstances outside our control.
You are responsible for providing a complete and accurate delivery address.
We are not responsible for delays, failed delivery, or loss caused by incorrect or incomplete delivery details provided by you.
If your parcel is returned to us because of an incorrect address, failed delivery attempt, refusal to accept delivery, or failure to collect from a postal or courier location, we may ask you to pay a further delivery charge before resending the order.
Once an order has been delivered to the address provided, responsibility for the item passes to you.
If your parcel appears lost or delayed, please contact us so we can assist with the relevant courier or postal service investigation.
Returns, Refunds & Non-Returnable Items
Returns
We offer a 28-day returns policy for eligible items.
To request a return, please contact us within 28 days of receiving your order.
Returned items must be:
- Unused
- Unworn
- In their original condition
- Returned with original packaging where possible
- Free from marks, scents, damage, or signs of wear
We reserve the right to refuse a return if the item is returned late, worn, used, damaged, incomplete, altered, or not in a resaleable condition.
You are responsible for the cost of returning unwanted items unless the item is faulty, damaged, or incorrect.
We recommend using a tracked postal service. You are responsible for the item until it reaches us.
If a return is refused, we may send the item back to you at your cost.
This returns policy does not affect your statutory rights.
Non-returnable items
Some items cannot be returned for change of mind.
Non-returnable items may include:
- Earrings and pierced jewellery that have been handled, tried on, worn, or removed from their original packaging
- Personalised items
- Made-to-order items
- Custom-sized jewellery
- Altered or adjusted items
- Gift cards, if offered
- Digital products, if offered
- Opened or used card decks, paper goods, or printed products where they are no longer in resaleable condition
- Items marked as final sale, where legally permitted
This does not affect your statutory rights if an item is faulty, damaged, or incorrect.
Earrings and pierced jewellery
For hygiene reasons, earrings and pierced jewellery are not eligible for change-of-mind returns once they have been handled, tried on, worn, or removed from their original packaging.
If earrings or pierced jewellery are returned, they must be unused, unworn, and in their original condition and packaging.
We reserve the right to refuse returns for earrings or pierced jewellery where there are signs of handling, wear, use, damage, missing packaging, or hygiene concerns.
This does not affect your statutory rights if the item is faulty, damaged, or incorrect.
Made-to-order, personalised and custom-sized items
Made-to-order, personalised, engraved, customised, altered, or custom-sized items are made or adjusted specifically for you.
These items cannot usually be cancelled or returned for change of mind once work has started, unless they are faulty, damaged, or incorrect.
If you provide measurements, initials, names, text, wording, sizing information, or custom instructions, you are responsible for ensuring that the information is accurate.
We are not responsible for errors caused by incorrect information supplied by you.
If resizing, alteration, or adjustment is possible after purchase, this may be offered at our discretion and may involve an additional charge.
Paper goods, books, prints and cards
Printed products, books, booklets, poetry prints, cards, reflective products, and similar paper goods must be returned unused, unopened where applicable, unmarked, undamaged, and in resaleable condition.
We may refuse a return if the item shows signs of handling, marking, damage, bending, creasing, staining, or use beyond what is reasonably necessary to inspect the item.
This does not affect your statutory rights if the item is faulty, damaged, or incorrect.
Faulty, damaged or incorrect items
If you receive an item that is faulty, damaged, or incorrect, please contact us as soon as possible at info@numaestilo.co.uk.
Please include:
- Your order number
- A description of the issue
- Clear photos of the item, packaging, and any damage where possible
We may ask you to return the item to us for assessment.
If the item is confirmed to be faulty, damaged, or incorrect, we will offer a remedy in line with your statutory rights. This may include a refund or replacement depending on the circumstances and product availability.
Where the issue is our fault, we will cover reasonable return postage costs.
Items are not considered faulty where the issue is caused by:
- Normal wear and tear
- Accidental damage
- Misuse
- Improper storage
- Exposure to water, perfume, chemicals, or moisture
- Failure to follow care guidance
- Natural variation in gemstones, pearls, or other natural materials
- Tarnishing, plating wear, or surface changes caused by use, storage, or skin chemistry
Nothing in these Terms affects your statutory rights.
Refunds
Approved refunds will usually be made to the original payment method.
We will process refunds within a reasonable time after receiving and checking the returned item.
Where required by law, we will refund the standard delivery cost paid for the order. If you selected a more expensive delivery option, we are not required to refund the additional delivery cost above the standard delivery option.
We may reduce a refund if an item has been handled, used, worn, damaged, or returned in a condition that reduces its value.
Shipping costs for unwanted returns are not refundable unless required by law or unless the item is faulty, damaged, or incorrect.
Exchanges
We do not currently offer exchanges.
If you would like a different item, size, or style, please return the eligible item in line with our returns policy and place a new order.
Safety & Product Responsibility
Health and safety
Jewellery, beads, charms, small components, packaging, and accessories may present a choking hazard.
Our products are not suitable for children under 3 years old.
Children should only use jewellery or small items under adult supervision.
Packaging is not a toy and should be kept away from babies and young children.
You are responsible for using and storing products safely.
Product responsibility
Please use our products only for their intended purpose.
Jewellery should be worn and stored with care. Damage caused by misuse, accidental damage, pulling, bending, impact, improper storage, exposure to water, perfume, chemicals, or failure to follow care guidance is not usually considered a product fault.
If you are unsure whether a product is suitable for you or for someone you are purchasing for, please contact us before placing your order.
Website, Reviews & Privacy
Website content
The content on our website is provided for general information only.
We take reasonable care to keep information accurate and up to date, but we do not guarantee that all content will always be complete, accurate, current, or free from errors.
We may update, remove, or change website content at any time.
Reviews, feedback and customer content
If you leave a review, tag us on social media, send us images, provide feedback, or share content with us, you confirm that you have the right to share that content.
You allow us to use, repost, share, display, edit, or refer to that content for marketing, website, social media, promotional, and business purposes, unless you tell us otherwise.
We may remove or choose not to publish customer content at our discretion.
You must not submit content that is unlawful, abusive, misleading, defamatory, offensive, infringing, or harmful.
Customer reviews and feedback reflect the views of the customer and do not necessarily represent our views.
Privacy and cookies
Your use of our website is also governed by our Privacy & Cookie Policy.
Please read this policy to understand how we collect, use, store, and protect your personal data, and how we use cookies and similar tracking technologies.
Privacy & Cookie Policy: link
Third-party links and services
Our website may contain links to third-party websites, platforms, payment providers, delivery providers, or social media pages.
We are not responsible for third-party websites, content, services, policies, or practices.
You should read the relevant third-party terms and policies before using their services.
Website availability and security
We do not guarantee that our website will always be available, uninterrupted, secure, or free from errors, bugs, or viruses.
We may suspend, withdraw, update, or restrict access to all or part of the website at any time.
You are responsible for using suitable virus protection and ensuring that your device is secure.
Intellectual Property, Liability & Legal Terms
Intellectual property and trade marks
Unless otherwise stated, all content on our website and associated platforms belongs to Numa Estilo Ltd or is licensed to us.
Numa Estilo is a registered trade mark of Numa Estilo Ltd.
This includes, but is not limited to:
- Brand names
- Trade marks
- Logos
- Product names
- Product descriptions
- Poetry
- Written works
- Artwork
- Photography
- Graphics
- Videos
- Website design
- Packaging design
- Product styling
- Marketing materials
- Collection concepts
- Digital content
You must not copy, reproduce, distribute, publish, adapt, imitate, sell, license, or use our brand name, trade marks, content, designs, poetry, imagery, product descriptions, or other intellectual property for commercial purposes without our prior written permission.
You must not use our trade mark, brand name, logo, product names, collection names, imagery, poetry, product descriptions, or other brand materials in a way that may confuse customers, suggest an association with us, or imply that we have approved, endorsed, sponsored, or partnered with you unless we have agreed this in writing.
You may view and print website pages for personal, non-commercial use only.
Nothing in these Terms gives you ownership of our intellectual property.
Limitation of liability
Nothing in these Terms limits or excludes liability where it would be unlawful to do so. This includes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any rights you have as a consumer that cannot be excluded by law.
If you are a consumer, we are responsible for foreseeable loss or damage caused by us breaching these Terms or failing to use reasonable care and skill.
We are not responsible for loss or damage that is not foreseeable.
We only supply products for domestic and private use. If you use our products or website for business, resale, commercial, or professional purposes, we are not liable for loss of profit, loss of business, business interruption, loss of opportunity, or similar business losses.
Events outside our control
We are not responsible for delays or failure to perform our obligations where this is caused by events outside our reasonable control.
This may include, but is not limited to:
- Postal or courier disruption
- Strikes or industrial action
- Weather events
- Supplier delays
- Technical issues
- Internet or payment system failures
- Fire, flood, accident, or emergency
- Changes in law or regulation
- Customs delays
- Other circumstances beyond our reasonable control
Changes to these Terms
We may update these Terms from time to time.
The latest version will be posted on our website with an updated “Last updated” date.
The Terms that apply to your order will usually be the Terms in place at the time you placed your order, unless a change is required by law.
Complaints
If you have a complaint, please contact us first so we can try to resolve the issue.
Email: info@numaestilo.co.uk
Please include your order number, contact details, and a clear description of the issue.
Governing law
These Terms are governed by the laws of England and Wales.
If you are a consumer living in England or Wales, you can bring legal proceedings in the courts of England and Wales.
If you live in Scotland, you may also bring proceedings in Scotland.
If you live in Northern Ireland, you may also bring proceedings in Northern Ireland.
Contact us
If you have any questions about these Terms, please contact us:
Email: info@numaestilo.co.uk
Post:
Numa Estilo Ltd
Office 13238
182-184 High Street North
East Ham
London
E6 2JA
United Kingdom