DELIVERY & RETURNS
Dispatch Information
Orders will be dispatched within up to 3 working days. You will receive a notification email from us with a tracking number to check the status of your order.
SHIPPING
UK
- Royal Mail 2nd Class
£1.50
Free on all orders over £15
Delivery time after dispatch: 2-3 working days
- Royal Mail 48 Tracked
£2.99
Free on orders above £40
Delivery time after dispatch: 2-3 working days
- Royal Mail 24 Tracked
£3.99
Free on orders above £60
Delivery time after dispatch: Next working day
- Royal Mail 1st Class Signed For
£4.50
Free on orders above £100
Delivery time after dispatch: Next working day
Note: Deliveries are made between 9 am and 5 pm, Monday to Friday.
Europe
Due to recent EU regulations (GPSR), we are currently unable to ship to the EU or Northern Ireland. We are actively working on a solution and will provide updates as soon as shipping resumes. Thank you for your patience and understanding.
North America
USA
- Royal Mail International Standard
$4.50
Free on orders above $50.00 USD
Delivery time after dispatch: 6-15 working days
- Royal Mail International Tracked
$13.80
Free on orders above $85.00 USD
Delivery time after dispatch: 6-7 working days
Canada
- Royal Mail International Standard
$6.50 CAD
Free on orders above $70.00 CAD
Delivery time after dispatch: 6-15 working days
- Royal Mail International Tracked
$20.00 CAD
Free on orders above $115.00 CAD
Delivery time after dispatch: 5-7 working days
OCEANIA
Australia
- Standard International
$25.00 AUD
Free on orders above $130.00 AUD
Delivery time after dispatch: 3 to 17 business days
SHIPPING FAQ'S
Do you offer free delivery
Yes! We offer free UK delivery on orders over £15 via Royal Mail. For international orders, please select your country for more details.
How do I keep track of my order
Once your order has been shipped, you'll receive a notification via email / text (if a phone number is provided) with your tracking number.
Can I change my shipping address
If your order hasn't been shipped yet, we can update your shipping address. Please reach out to us at info@numaestilo.co.uk as soon as possible.
How long will my order take to arrive
For UK orders, delivery takes up to 7 business days after ordering.
International orders may sometimes take longer than Royal Mail's estimated timeframes due to customs processing or unforeseen delays. We appreciate your patience and are here to assist you if needed.
Will I have to pay customs and duties on my order
International orders may be subject to customs and duty fees as set by your country’s regulations. These charges are the responsibility of the recipient and are not covered by Numa Estilo. We recommend checking your local customs policies before placing an order.
RETURNS
General T&C's
If for any reason you're unhappy with your order or have changed your mind, we accept returns on unused items within 28 days of receiving your order.
Items must be new, unused, and unworn, with their original packaging intact and undamaged, in the same condition as received.
Exemptions to Returns and Exchanges
The following items are not eligible for returns or exchanges:
- Earrings and piercing jewellery for hygiene reasons, unless faulty.
- Mystery boxes once opened.
- Personalised items that have been customised.
- Gift-wrap
- Shipping charges.
Visit our Returns Page for more details.
Do you offer free returns
We want you to be happy with your purchase! If your item is faulty, we will provide a full refund, including the original shipping cost once the return is received.
For change-of-mind returns or exchange, you’re welcome to send the item back using your preferred shipping method. However, we do not offer pre-paid return labels, and original shipping costs are non-refundable. Refunds will be processed once the return is received and reviewed.
How do I return or exchange my item
Returning a Numa Estilo piece is simple and stress-free. Here’s how:
1. Email us – Contact us at info@numaestilo.co.uk to request a return or exchange . If your item is faulty, please include a clear photo of the issue so we can assist you quickly.
2. Send it back – Return your item within 28 days of delivery using your preferred shipping method.
3. Receive confirmation – We’ll notify you once we receive your item and process your return.
💡 Please note: Shipping costs are non-refundable, except in cases of incorrect orders or faulty products, where we’ll cover the return cost.
How long do returns or exchange take to process
We strive to process returns within 14 working days after receiving your item.
Refunds will be issued to your original payment method, though processing times may vary depending on your bank. During busier periods, it may take up to 30 working days, but we’ll keep you updated every step of the way.