1. Items that can be returned for refund or exchange.

  • All items except for "No return items" are eligible for refund or exchange.
  • The returning items must be unused and in the original packaging.
  • For “No return items” to be eligible for refunds, please contact us by email with a photograph of the item and send it to us to confirm that the item is faulty or you received the wrong order.

2. Items not eligible for returns.

  • We don’t accept returns/refunds on earrings and piercing jewellery due to hygiene and safety reasons.
  • However “No return items” are eligible for a full refund if the goods are faulty or the wrong item was sent.

3. How to return your purchase

  • Returning a Numa Estilo piece is quick and easy. Simply follow the step by step guide below:
  • First please check if your items are eligible for returns.
  • Notify us that you would like to make a return using our email at numaestilo@gmail.com and send your returns to our given address within 14 days of delivery.
  • We will send you a confirmation email once we have received your item and when the return has been processed.
  • Delivery costs on the return are non-refundable except for wrong/faulty products.

4. Shipping Your Returns

  • Box the items securely, preferably in the original packaging.
  • Include all original documentation and proof of your purchase.
  • Ship your package at our return address within 14 days of delivery. We will send you the return address when you send your return request. 

5. Refunds and Exchange

  • Upon receipt of your shipment, we will inspect the item before processing the refund. If your return meets our eligibility criteria, then we will credit your original payment method, excluding delivery charges (except for faulty products) within fourteen (14).
  • We will notify you by email once the refund has been processed.
  • If after fourteen (14) days of our email confirmation you do not receive a refund, we kindly ask that you contact your bank or credit card company to verify that the refund is not being processed, then contact us at numaestilo@gmail.com

6. Further enquiries

If you have any questions concerning our return policy, please contact us at: numaestilo@gmail.com 

Please find below the upcoming pop-up events scheduled for April and May 2024.

We are currently accepting bookings for pop-up events. If you are interested, please email us at info@numaestilo.com.