Cookies Policy
1. What Are Cookies
As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.
2. How We Use Cookies
We use cookies for a variety of reasons detailed below. Unfortunately, in most cases, there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.
3. Disabling Cookies
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore it is recommended that you do not disable cookies.
4. The Cookies We Set
- Account related cookies
If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.
- Login related cookies
We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.
- Email newsletters related cookies
This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribe/unsubscribed users.
- Orders processing related cookies
This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
- Surveys related cookies
From time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.
- Forms related cookies
When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
- Site preferences cookies
In order to provide you with a great experience on this site, we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences, we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.
5. Third-Party Cookies
In some special cases, we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.
- This site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
For more information on Google Analytics cookies, see the official Google Analytics page.
- Third-party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.
- From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.
- As we sell products it's important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.
- The Google AdSense service we use to serve to advertise uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you.
- We use adverts to offset the costs of running this site and provide funding for further development. The behavioural advertising cookies used by this site are designed to ensure that we provide you with the most relevant adverts where possible by anonymously tracking your interests and presenting similar things that may be of interest.
- Several partners advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase.
- We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work, we will set cookies through our site which may be used to enhance your profile on their site or contribute to the data we hold for various purposes outlined in their respective privacy policies.
6. More Information
Hopefully, that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.
However, if you are still looking for more information then you can contact us through one of our preferred contact methods:
- Email: help@numaestilo.com
DISPATCH INFORMATION
Orders will be dispatched within up to 3 working days. You will receive a notification email from us with a tracking number to check the status of your order.
SHIPPING
UK
- Royal Mail 2nd Class
£1.50
Free on all orders over £15
Delivery time after dispatch: 2-3 working days
- Royal Mail 48 Tracked
£2.99
Free on orders above £40
Delivery time after dispatch: 2-3 working days
- Royal Mail 24 Tracked
£3.99
Free on orders above £60
Delivery time after dispatch: Next working day
- Royal Mail 1st Class Signed For
£4.50
Free on orders above £100
Delivery time after dispatch: Next working day
Note: Deliveries are made between 9 am and 5 pm, Monday to Friday.
Europe
Due to recent EU regulations (GPSR), we are currently unable to ship to the EU or Northern Ireland. We are actively working on a solution and will provide updates as soon as shipping resumes. Thank you for your patience and understanding.
North America
USA
- Royal Mail International Standard
$4.50
Free on orders above $50.00 USD
Delivery time after dispatch: 6-15 working days
- Royal Mail International Tracked
$13.80
Free on orders above $85.00 USD
Delivery time after dispatch: 6-7 working days
Canada
- Royal Mail International Standard
$6.50 CAD
Free on orders above $70.00 CAD
Delivery time after dispatch: 6-15 working days
- Royal Mail International Tracked
$20.00 CAD
Free on orders above $115.00 CAD
Delivery time after dispatch: 5-7 working days
OCEANIA
Australia
- Standard International
$25.00 AUD
Free on orders above $130.00 AUD
Delivery time after dispatch: 3 to 17 business days
SHIPPING FAQ'S
Do you offer free delivery
Yes! We offer free UK delivery on orders over £15 via Royal Mail. For international orders, please select your country for more details.
How can I track my order
You'll receive a tracking number via email / text (if a phone number is provided) once your order has been dispatched,
Can I change my shipping address
If your order hasn't been shipped yet, we can update your shipping address. Please reach out to us at info@numaestilo.co.uk as soon as possible.
How long will my order take to arrive
For UK orders, delivery takes up to 7 business days after ordering.
International orders may sometimes take longer than Royal Mail's estimated timeframes due to customs processing or unforeseen delays. We appreciate your patience and are here to assist you if needed.
Will I have to pay customs and duties on my order
International orders may be subject to customs and duty fees as set by your country’s regulations. These charges are the responsibility of the recipient and are not covered by Numa Estilo. We recommend checking your local customs policies before placing an order.
RETURNS & EXCHANGE
General T&C's
If for any reason you're unhappy with your order or have changed your mind, we accept returns and exchanges on unused items within 28 days of receiving your order.
Items must be new, unused, and unworn, with their original packaging intact and undamaged, in the same condition as received.
Exemptions to Returns and Exchanges
The following items are not eligible for returns or exchanges:
- Earrings and piercing jewellery for hygiene reasons, unless faulty.
- Mystery boxes once opened.
- Personalised items that have been customised.
- Gift-wrap
- Shipping charges.
Exchanges are subject to stock availability. If the requested item is out of stock, we will contact you.
Do you offer free returns
We want you to be happy with your purchase! If your item is faulty, we will provide a full refund, including the original shipping cost once the return is received.
For change-of-mind returns or exchange, you’re welcome to send the item back using your preferred shipping method. However, we do not offer pre-paid return labels, and original shipping costs are non-refundable. Refunds will be processed once the return is received and reviewed.
How do I return or exchange my item
Returning a Numa Estilo piece is simple and stress-free. Here’s how:
- Email us – Contact us at info@numaestilo.co.uk to request a return or exchange . If your item is faulty, please include a clear photo of the issue so we can assist you quickly.
- Send it back – Return your item within 28 days of delivery using your preferred shipping method.
- Receive confirmation – We’ll notify you once we receive your item and process your return or exchange.
💡 Please note: Shipping costs are non-refundable, except in cases of incorrect orders or faulty products, where we’ll cover the return cost.
How long do returns or exchange take to process
We strive to process returns within 14 working days after receiving your item.
Refunds will be issued to your original payment method, though processing times may vary depending on your bank. During busier periods, it may take up to 30 working days, but we’ll keep you updated every step of the way.
For exchanges, once the returned item has been received and inspected, the replacement will be sent within 3 working days.
The same delivery rules apply—if the item's value qualifies for free delivery, the exchange will also be shipped free of charge. Otherwise, the lowest applicable delivery charge will apply, depending on the destination country.
If the returned item shows signs of use or doesn’t meet our return criteria, we’ll get in touch to discuss the next steps, including the option to have it sent back to y
REPAIRS
Do you offer a repair or restringing service
Yes, we offer restringing and repair services for pearls and beads for a small fee. Simply email us at info@numaestilo.co.uk with a photo of your jewellery, and we'll assess it and guide you through the next steps.
Can I get a replacement if I've lost one of my earrings
Yes! If you've lost an earring, we offer a replacement service. Just email us at info@numaestilo.co.uk, and we’ll assist you with the next steps.